The good old postal service does a pretty good job of delivering thousands and thousands of packages for us each year, but they do occasionally let us down.
We cannot see any information about your package that you don't see yourself in tracking. We wish we had that super power. However, we do have lots of experience helping navigate these situations.
the most common issue is that the package was delivered to one of your neighbors by mistake. It's a pain but if you take a few minutes to ask around, we're amazed by how often this quickly solves the problem.
the other thing we see is that the package made it on the truck, you might have gotten notification that its on your way -- or even was delivered, but it's actually still riding around. And then it shows up the next day.
If you're still without your package after all of that, simply head over to the Contact Us form and send us the details. Please include your order # in the message.
We'll work with you to resolve the issue to the very best of our ability!