We send a few different emails to keep you updated on your purchase. Right after you place an order, you’ll receive an order confirmation email. If you ordered a custom product, you’ll also receive a follow-up or two reminding you to tell us the word and colors for your piece. When your order ships, you’ll get a shipment confirmation email with tracking details.
If you haven't received one or more of the notices above, chances are you'll find it with a little search for "dot & dash design" in your email account. (It's pretty rare, but sometimes it might be trapped in a spam filter.)
If you’re missing any of these messages, try searching your inbox for “dot & dash design,” and take a quick look in your spam or promotions folders just in case. If you still don’t see them—or if you’re simply worried something went wrong—please contact us using the Contact Us form with your order number (if you have it) and the name and email address used at checkout.